Education Sessions Schedule

Concurrent Education Sessions

7:15 a.m. - 7:45 a.m.

eWave & Save: How HTM Streamlined Nursing Documentation, Samantha Herold, Yale New Haven Health

Collaboration between HTM and IT can improve nursing efficiency and foster an environment of patient safety. With the ability to electronically save wavestrips from physiological monitoring system directly into the electronic health record (EHR), we have improved accessibility to health data as well as patient safety. The strips can be accessed and viewed anywhere the providers have access to the EHR. This has also improved patient safety by reducing the risk of the wrong printed strips being manually scanned into the wrong patient record, eliminating the risk of no wavestrips being printed at all, and creating system efficiencies for nursing (less time documenting, more time with patients).

How Point-of-Care Ultrasound Can Help Reduce Operating Costs, Ronald Hall, Department of Veterans Affairs

Managing operating costs in healthcare delivery organizations (HDOs) is critically important. This session will describe how a new point-of-care technology—portable ultrasounds, including handheld, smartphone ultrasounds—will allow for better treatment by clinicians while reducing HDOs’ operating costs substantially. In addition to being considerably less expensive, these hand-held devices provide clinicians with real-time feedback.

Integrating EHR: Fundamentals and Troubleshooting Skills, Mark Blanchard, Duke University Health System

Join us to learn the basic fundamentals of device integration and how the data flows from medical devices into the EHR of the patient. We’ll explore the different methods of integration, along with using a middleware software. Illustrations with slides provide attendees with examples of the modules or device escorts that are used to connect to the medical devices.  You will be able to follow the flow of data and understand how the middleware software or a monitoring gateway uses HL7 messages to get the data from the medical device into the EHR, as well as getting the data to the correct patient.

Medical Device Cybersecurity Alerts: A Rising Resource Requirement, Juuso Leinonen, ECRI Institute

Medical device cybersecurity threats have proven their ability to disrupt healthcare delivery around the globe. The ECRI Institute ranked medical device cybersecurity as the top health technology hazard in 2019, highlighting its importance to all healthcare organizations. ECRI’s Alerts Tracker database has evidenced a rising trend with manufacturer medical device security alerts. In 2019, we have covered 45 medical device manufacturer security notices that represent dozens of vulnerabilities across numerous medical devices, a 20% increase to 2018 coverage. During this session, we will examine this rising healthcare technology management resource requirement and provide practical recommendations on how to effectively assess these security notifications.

Performance Testing for Digital Medical Imaging Systems, Dale Cover, RSTI

This introductory session will cover performance testing carried out on digital diagnostic imaging systems. The specific tests, objectives, required skills, and required tools necessary will be discussed. An emphasis will be placed on industry performance standards, as well as OEM performance standards.

Strengthening Communication between the Central Sterile and and HTM Departments, Amanda Benedict, AAMI

As evidenced by several recently released standards, pulling together multifunctional teams within the hospital environment, including professionals from central sterile (CS) and HTM, helps to ensure that matters affecting multiple departments are addressed effectively. However, when those particular matters are resolved and the team is disbanded until the next big issue, do the CS and HTM departments continue to work together on routine, day-to-day issues? Is communication between these departments as effective as it can be, and does each department understand the needs of the other? In this dynamic, research-based session, attendees will learn what the HTM community would like the CS community to know, and vice versa. Enhanced working relationships between the departments will result in improved coordination and, ultimately, better patient outcomes.

I'm from Corporate and I'm here to help!, Matthew Hooper, Accruent

What can we learn from IT Service Management (ITSM), HR Service Management (HRSM), and other departmental transformations? We will review the concepts around organizational maturation and its effect on people, process, and technology. Attendees will come away with insights on how to effectively drive internal department performance and integrate into cross-functional teams for enterprise performance.   

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Concurrent Education Sessions

8:00 a.m. - 9:00 a.m.

10 Secrets of Medical Device Patch Management: Lessons from Bluekeep, Phil Englert, Deloitte; Thaine Cater, Sutter Health

Patching medical devices in a large healthcare system is a complex process involving multiple groups including Healthcare Technology Management, Information Technology Security, Information Technology Operations, Manufacturers, clinical staff, and others. Using BlueKeep (CVE- 2019-0708) as a backdrop, learn about the patching program in place at Sutter Health and the 10 lessons learned as we worked through the process.  See the changes made to the program as a result of those lessons that improve the efficiency and effectiveness of the patching program. This presentation will benefit both healthcare and manufacturing organizations seeking to overcome the challenges of patching medical devices.

Become an Effective Influencer, Bruce Pergola, Siemens Healthineers; Melissa Jackowski, Siemens Healthineers

According to Harvard Business Review, “No leader can succeed without mastering the art of persuasion. But there’s hard science in that skill, too, and a large body of psychological research suggests there are six basic laws of influencing people.” This interactive workshop introduces the six principles and the psychology behind their effectiveness. A seventh principle, Inspiring, added by Siemens Healthineers, is included. Emphasis is placed on avoiding manipulation vs. honestly seeking a true win-win outcome. Participants are introduced to each style, learn their preferred style and the importance of using it to “influence,” and can practice effective influencing when more than one person is present.

Building a QMS that is Globally Compliant, Kimberly Trautman, NSF International

Manufacturers must strategically utilize a variety of external standards to build out globular compliance for both regulatory affairs functions as well as quality qssurance functions within an ISO 134845:2016 compliant Quality Management System. Attend this session and learn about some of the global technical regulatory requirements—including EU MDR/IVDR and U.S. FDA requirements, which expect the use of harmonized or consensus standards to meet regulatory expectations of current industry practices.

Challenges and Current State of AI in Healthcare, Pat Baird, Philips; Rohit Nayak, Electronic Registry Systems, Inc.; Erin Sparnon, ECRI Institute

Sit in on this panel discussion and learn about the current state of Artificial Intelligence (AI) in healthcare standards, regulations, and real-world use cases. The panel will also discuss the challenges in establishing trustworthiness and "Explainability" for critical AI healthcare applications. You’ll be able to explore some of the challenges to our traditional product development processes— for example, if AI is a "black-box," how do you perform root cause analysis when things go wrong?

Overcoming the Challenges of Extracting Samples from Flexible Endoscope for Verification, Ralph Basile, Healthmark Industries Co., Inc.; Jahan Azizi, Healthmark Industries Co., Inc.; Kaumudi Kulkarni, Healthmark Industries Co., Inc.

AAMI, FDA, and others are recommending cleaning verification testing and microbial surveillance testing as means to determine if a flexible endoscope is safe and ready to use. Extracting samples for cleaning verification testing and for microbial surveillance testing from a flexible endoscope has two main challenges: (1) extraction efficiency is hampered because the endoscope cannot be damaged or otherwise altered, so that it can be used for the next procedure, and (2) contamination of the sample during recovery, particularly bacterial contamination, is exceedingly difficult to prevent in the clinical environment. The presenters will review these challenges and describe a novel approach, using a closed-loop method, to address them. Data demonstrating the efficacy of such a method will be presented. 

Selecting and Implementing a Risk Management Solution for Connected Devices, Cory Brennan, Hall Render Advisory Services; Priyanka Upendra, Banner Health

This session will describe a case in which an integrated delivery network, software solution provider, and service provider worked together to implement a strategic medical device security program. The trio collaborated to gain executive buy-in at the integrated delivery network, vetted and selected a medical device risk management platform, conducted a medical device cybersecurity program and technical assessment, and deployed the strategy. The presenters will share evaluation methodologies and provide guidance on how to successfully use the risk management platform across different domains in the health system.

The Road to 'High Reliability' HTM, Kurt Finke, United States Department of Veterans Affairs; Gary Sculli VHA National Center for Patient Safety

High reliability organizations (HROs) across numerous industries avoid catastrophic events of harm and continually improve performance, despite operating in environments with significant hazards and complex, time-sensitive processes. In this session, learn about HRO concepts and how healthcare technology management (HTM) departments can utilize HRO principles to address risks, advance organizational priorities, and ultimately facilitate exceptional care for patients.

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Concurrent Education Sessions

9:15 a.m. - 10:15 a.m.

How Modern CMMS Technology Can Improve Your AEM Program, Matt Baretich, Baretich Engineering, Inc.; Blake Collins, Christiana Care

Organizations looking to establish or improve their AEM program can gain insight into AEM best practices and how to implement them using with a modern CMMS system with automated risk scoring metrics. Learn how to apply the latest AEM processes to your CMS system, how AEM can benefit your organization, and how this modern CMMS has implemented the latest capabilities.

HTM in the Ambulatory Surgical Center Environment of Care, Ray Marden, Insight HTM, LLC; Jared Wilson, Insight HTM, LLC

The CMS adoption of NFPA 99 2012 for Ambulatory Surgery Centers (ASC) seeking accreditation changed how the ASC market must address healthcare technology management within their environment of care. This session will lay out what these changes mean from a modern HTM perspective. We will discuss the challenges and business opportunities created by these changes.

Medical Device Patching: Finding a Way Past the Roadblocks, Kyle Wallace, The MITRE Corporation; Jay Radcliffe, Thermofisher Scientific; Keith Whitby, Mayo Clinic

Conventional cybersecurity wisdom suggests that one of the simplest ways to mitigate risk is to keep systems updated. Corporate information technology environments have well-established procedures for this, as evidenced by general understanding of the phrase “Patch Tuesday.” But medical device environments introduce additional layers of complexity, constraints, and requirements that complicate the device patching process. This panel will give a brief presentation about the major gaps that still affect timely medical device patch rollout, followed by a forum for discussion about how both hospitals and manufacturers are approaching and addressing the “patching problem.”

Meeting the Demand for Qualified, Competent Sterile Processing Staff, Arthur Dumba, The Society for Sterility Assurance Professionals

The sterile processing community faces challenges in meeting regulatory requirements related to staff competency. This session will explore those requirements (e.g., related to MDR, ISO 13485:2016, and MDSAP G0002.1004). A model for demonstrating the competency of sterility assurance professionals, which was developed through industry collaboration, will be presented. The presenters will describe the core benefits of a harmonized and collaborative approach to creating a framework for achieving competency among sterile processing staff. A pathway also will be provided for auditors working for certification bodies, notified bodies, and competent national authorities to prove their competency. 

No More ‘One and Done’: A New Approach to Training, Bonnie Matthews, COR Clinical Operations Renewal, LLC; Nicole Denham, COR Clinical Operations Renewal, LLC

As the demand for health technology continues to increase, deploying sustainable training solutions is critical to achieving clinical adoption. The traditional training model, which uses roving in-services and a “one-and-done” approach, is antiquated. In this session, attendees will learn to devise solutions that are customized, user group specific, and packaged as learner-guided “bundles” of education. The session also will explore how optimizing both process and technology enhancements can simultaneously quell the daily challenge of staff turnover and help maintain clinical competency.

Overcome the Challenges of Supporting the Latest Health Technology, Stephen Grimes, Strategic Healthcare Technology Associates, LLC; Bradley Schoener, AAMI; Erin Sparnon, ECRI Institute

For several decades, healthcare technologies have increasingly incorporated both medical and information technologies. While this has contributed to highly sophisticated and capable technology today (e.g., robotics, 3D imaging and printing, systems-of-systems, cloud-based processing/storage, AI/AR technologies, telehealth), it has also greatly challenged those responsible for ensuring that these same technologies are readily available and effectively supported. This session will describe the nature of those challenges and the steps that our industry should be taking to address these issues.

Practice and Promotion of HTM in Mexico from Different Parties’ Perspectives, Herberth Bravo, Mexican Society of Biomedical Engineering; Elliot Vernet, 310med; Francisco Aceves, Jalisco Ministry of Health; Eduardo Mendez, Univeristy of Guadalajara

Forging a strong relationship among various noteworthy parties, including government, industry, academia, and society, is needed for HTM to achieve success in Mexico. This session will address how HTM professionals in Mexico are working to show the value of HTM to these stakeholders. It will cover applied cases, needs, and challenges, as well as describe noteworthy organizations in Mexico associated with HTM.

Streamlining Medical Device Connectivity and Workflow with Electronic Health Records, Chance Dolan, UC Davis Health; Ranjana Singhal, UC Davis Health

Integration is the future, and there is an increasing need for vendors, clinical engineering, and electronic health records build analysts to understand how all of their pieces fit together. While integration starts with the vendor, installation and configuration of a solution is key. Having a thorough understanding—from end to end—is necessary to streamline clinical workflow. This session will start with two case studies and then describe how clinical engineering and systems integration teams have worked together to refresh the build and streamline the process.

Virtual Reality: Training for the Future, James Linton, St. Clair College; Corinne Hoisington, Central VA Community College; James Durocher, St. Clair College

Virtual reality (VR) represents a relatively small investment and is better suited to the millennial generation, as it is technology focused, experience driven, and accessible. As technology hubs/gatekeepers to healthcare, HTM departments must stay on the leading edge of technologies such as VR. The session will discuss how VR allows for single-app purchases to train entire fleets of HTM professionals at a minimal cost and in a way that allows for future “refresher” training, as well as for training before the arrival of new equipment. Further, VR can help reduce the travel/costs associated with traditional vendor training offerings.

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Main Stage Presentation

10:30 a.m.-12:00 p.m. 

Jim Knight

Jim Knight
Business Culture Catalyst, former Hard Rock International Executive, and Athor

Learn More Here

IoTXperience in the Expo Hall

1:00 pm - 1:30 pm

Taking the Complexity Out of Internet-of-Things Security, Chuck Brooks, Extreme Networks

The Internet of Things (IoT) is changing healthcare. From remote monitoring systems to smart sensors and medical device integration, connected technologies are enabling better patient care and improved operational efficiency, as well as driving down healthcare costs. However, IoT poses new requirements and challenges to ensure cybersecurity and patient data privacy. In addition, legacy medical devices without inherent Internet accessibility are being connected, resulting in significant security risks. This session will demonstrate how a one-of-a-kind solution can retroactively increase security capabilities of at-risk systems or devices, allowing HDOs to maximize their existing infrastructure investment while re-evaluating their entire network security design.

2:00 pm - 2:30 pm

The Missing Link Between Cybersecurity Vulnerabilities and Patching, Kate Schneiderman, MedCrypt

An assessment of medical device vulnerability disclosures did not reveal a correlation between Common Vulnerability Scoring System (CVSS) scores and manufacturer-provided patches. The process of patching is similar to that for software bills of materials and coordinated vulnerability disclosures. This session will explore whether these procedures will address vulnerabilities fast enough and complete enough to achieve sufficient security and ensure patient safety. The root cause of security issues seemingly requires a technology-based solution to scale with the proliferation of connected devices. The session also will cover proactive security technologies such as whitelisting, cryptographic signatures, and device monitoring.

3:00 pm-3:30 pm

1-on-1 with a Senior Executive: Protecting Healthcare IoT, Tali Sachs, Cynerio

The healthcare industry falls victim to an increasing number of cyberattacks that compromise sensitive patient information, PHI, and medical devices crucial to saving lives every day. Despite the growing frequency of attacks, most medical equipment and clinical networks are insecure, leaving patients at risk. Get an exclusive view into the evolving cyber risks faced by healthcare organizations when you hear directly from one of Cynerio's healthcare customers. Learn how attack prevention and breach detection surged after partnering with Cynerio and how end-to-end real-time visibility into connected medical devices helped stop attacks and enhance patient security.

4:00 pm-4:45 pm

Boost Your Efficiency with IOT, Big Data, and Analytics, Shaan Revuru, Pycube, Inc.

In this case study, Pycube, in collaboration with its customer, Brigham and Women's Hospital, demonstrates how Big Data generated and collected from IoT's and analytics have helped our customer make intelligent and informed decisions on bringing cost efficiencies to their hospital.  They were able to improve their medical equipment and device assets.  Data helped improved utilization through reduction of unnecessary asset procurement.  It also helped the hospital make informed decisions on keeping an asset or removing it from inventory—based on its maintenance costs, including, repair costs, warranty repairs, and other costs.

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Spotlight Theater in the Expo Hall

12:30 pm - 1:00 pm

How to Manage Up, Down, and Through the Generations, Nathan Lynch, Kaiser Permanente

We will look at the different relationships you will need to manage in the hospital setting and throughout your career, including how to effectively manage different levels and age ranges. I will use experiences throughout my career to highlight the triumphs and pitfalls associated with managing up, down and through the generations.

1:30 pm - 2:00 pm

Embedding Infection Prevention into Sterile Processing, Lori Grooms, OSF Healthcare

The session will share how one healthcare system’s prioritization of sterile processing led to a complete evaluation of its sterile processing department (SPD) and the use of The Joint Commission Tracer Methodology to enhance ongoing reviews and action planning to ensure the safe levels of patient care. Understand how tracing allows for corrective action planning and support to the SPD.

2:30 pm - 3:00 pm

Vision 20/20 in 2020: Seeing In-House and Contracted Spending Clearly, Philip Settimi, PartsSource

Visual analytics play a substantial role in improving clinical outcomes across care environments. This session will detail how similar approaches can help identify quality, cost, and productivity improvements in HTM, resulting in significant improvements in clinical operations, patient throughput, and hospital profitability.

3:30 pm - 4:00 pm

How Much Will It Cost? Become a Master of the HTM Budget, Krista Edwards, Banner Health

As engineers, technicians, healthcare technology management (HTM) professionals, and project managers, our formal training doesn’t cover the business aspect of the field, including how to do cost projections and budgets. This presentation will help professionals answer the inevitable question of “How much will it cost?” It will provide a methodical approach to defining cost scope, as well as techniques to formulate budgets, and data analytics tools to strengthen accuracy, and better justify the need for funding.  These business skills are key to speaking the same language as the C-Suite and making HTM professionals valuable assets in healthcare organizations.

4:30 pm - 5:00 pm

Accounting Basics for Healthcare Technology Managers, Ryan Sanders, Crothall Healthcare

This session will give the healthcare technology manager/director critical knowledge of managerial accounting concepts, from GL codes, accruals, amortization and depreciation to capital vs. operation expenses and budget creation. The session will include a background on accounting with an overview of operational statements, such as profit and loss summaries, general ledgers, balance sheets and fixed asset reports.

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Product Showcases in the Expo Hall

12:30 pm - 12:50 pm

oneSOURCE Document Management Services

1:00 pm - 1:20 pm


1:30 pm - 1:50 pm


2:00 pm - 2:20 pm

Strata Decision Technology

2:30 pm - 2:50 pm

Cadmet, Inc.

3:00 pm - 3:20 pm

Siemens Healthineers

3:30 pm - 3:50 pm

Datrend Systems, Inc.

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Concurrent Education Sessions

8:00 a.m. - 9:00 a.m.

A Detailed Overview of the New MDS2 Form, Steve Abrahamson, GE Healthcare; Stephen Grimes, Strategic Healthcare Technology Associates, LLC

An assessment of medical device vulnerability disclosures did not reveal a correlation between Common Vulnerability Scoring System (CVSS) scores and manufacturer-provided patches. The process of patching is similar to that for software bills of materials and coordinated vulnerability disclosures. This session will explore whether these procedures will address vulnerabilities fast enough and complete enough to achieve sufficient security and ensure patient safety. The root cause of security issues seemingly requires a technology-based solution to scale with the proliferation of connected devices. The session also will cover proactive security technologies such as whitelisting, cryptographic signatures, and device monitoring.

Augmented Reality Brings Learning to Remote Location, Rick Ludwig, GE Healthcare

Practice has always been a key element of performance, but how can a student practice mechanical tasks in a remote training session? Virtual Reality (VR) can be fun but can also be intimidating and expensive. Augmented Reality (AR) is a cost-effective way to bring remote practice to a wide variety of service learning activities. We will share our relevant experiences and explore how we use AR to drive performance through practice and on-the-job guidance.

Compare and Illustrate Current State of Medical Device Security Programs, Priyanka Upendra, Banner Health; Shawn Anderson, Intermountain Healthcare; Keith Whitby, Mayo Clinic; Inhel Rekik, MedStar Health

There are several in-house and independent HTM programs that manage cybersecurity aspects of medical devices. Several of these programs have implemented a risk management platform that passively scans and processes into meaningful information—optimizing cybersecurity management of these medical devices. During this session, speakers will discuss the current state and recent developments of their programs. This includes implementation lessons learned from the tools they have implemented and how they’ve used that data to improve the overall risk management of the medical devices. Learn about key aspects of their programs including staffing structures, skill levels, and deliverables in the last 12 months.

Preparing Entry-Level Staff for a Successful HTM Career, Michelle, Baquie, Department of Veterans Affairs; Ashley O'Mara, VA New England Healthcare System

Well-planned training, established expectations, and strong mentorship are foundational elements to effectively preparing entry-level staff for success in the field of HTM. In this session, presenters will share the strategies used in the Department of Veterans Affairs Technical Career Field training program to give entry-level staff the tools needed to succeed.

Resilient Leadership: Helping Your Department Bounce Back from Difficulties, Donald Armstrong, Stanford Health Care; Adam Alkhato, Stanford Health Care

How does your HTM department deal with adversity? How do your leaders manage the tough times? Overcoming adversity is a fact of life, and HTM departments are no different. This session will explore how HTM leaders and staff can embrace resilience and overcome difficult times. Strategies for applying change and lifting people up will be discussed.

SPD and Biomed Collaborate for Patient Safety, Jahan Azizi, Healthmark Industries Co., Inc.; Seth Hendee, Healthmark Industries Co., Inc.

The Biomedical/Clinical Engineering and HTM professionals are in a unique position to collaborate with Central Processing Departments (SPD) on enhancing patient safety.  HTM’s unique role in healthcare systems maintenance of medical devices is among many responsibilities they perform on daily basis.   SPD is responsible for processing accessories for many surgical medical devices.  It would be a win-win solution if Biomed included surgical accessories to their Maintenance Management System and performed pre-purchase evaluations of equipment, incoming inspections and performance. 

The Impact of Quality and Accreditation on Medical Equipment Donations, Ratish Kumar Mohan, Hospital Sisters Mission Outreach; Georgia Winson, Hospital Sisters Mission Outreach

In 2010, the World Health Organization (WHO) reported that 70% of donated medical devices are nonfunctional. Subsequent studies have estimated up to 96% of medical equipment in low-resource countries is out of service. These studies, as well as advocacy by donation recipients have challenged the donor community to either improve or stop donations. This presentation will chronicle the development and impact of quality standards from WHO and formal accreditation of medical equipment donors. Medical equipment donation standards including contextual assessment, equipment preparation, and on-boarding will be discussed. A case study demonstrating application of standards in donation and biomedical consultation will be presented. 

Metrics Based Approaches to Recall Management, Thomas Toczylowski, ECRI Institute; Chad Noll, WellSpan Health

Manufacturer alerts and recalls are at an all-time high and organizations are facing new challenges every day in keeping up.  The FDA and accrediting organizations require thorough documentation to ensure this patient and medical safety initiative is managed effectively.  Too often does a lack of program oversight and compliance result in serious consequences for patients and hospitals.  In this session you will learn about best practices in safety alerts management to help evaluate, elevate, and ensure success throughout your organization.

8:00 a.m. - 10:15 a.m.

Benchmarking: Detailed Looks from All Directions, Lawrence Hertzler, TRIMEDX; Matt Baretich, Baretich Engineering, Inc.; Ted Cohen, HSS/VA; Binseng Wang, Sodexo CTM; Michael Kintner, TRIMEDX; David Klumpe, TRIMEDX

Explore key aspects of benchmarking as experienced by several presenters.  Discover potential pitfalls, success factors, a successful clinical engineering operations example, and a successful clinical asset management example.  Learn about the analytics and data science behind successful benchmarking activities and take a look at a real example of using benchmarks to determine CE staffing levels for a hospital addition. Learn how the AAMI HTM Benchmarking Guide can be a useful tool for achieving your benchmarking goals. 

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Concurrent Education Sessions

9:15 a.m. - 10:15 a.m.

Artificial Intelligence in Medical Imaging, Francisco Rodriguez-Campos, ECRI Institute; Jason Lauders, ECRI Institute

Artificial Intelligence is entering the medical imaging field at a fast pace. Different terms (AI, deep learning, supervised/unsupervised learning, network training) are continuously added to current applications. However, what do they mean? Also, more importantly, what are their scope and limitations? This session takes a look at the  different AI terms and the different ways that AI is being incorporated into medical imaging. 

Building a Shared Service Clinical Engineering Organization, Bart Gilbert, Penn State Health; Samantha Jacques, McLaren Health

Mergers and Acquisitions are frequent in today's hospital world. This session will discuss how to take disparate Clinical Engineering/HTM departments across a system and develop them into a cohesive corporate shared service that provides value and reduces costs.

Data-Savvy HTM: On-Ramp to Modern Medical Equipment Systems Integration, Ross Leder, Crew Clinical LLC; Yihan Zhang, Connexall; Fernando Maturell, University of Chicago Medicine

This session will provide a primer for HTM professionals interested in the integration side of medical equipment systems management. The presenters’ goal is to motivate HTM professionals who want to excel in the IT aspects of their role by providing an intriguing and relatable on-ramp to the common approaches of integrating medical equipment data for clinical documentation, alarm management, real-time surveillance, and research workflows. This content of this session will be vendor agnostic/neutral and sourced from published or open-source industry associations (e.g., IHE, HL7, NIST).

Evolving Patient Safety from Device Errors to Resilience, Najib Azhar, Consultants for Growing New and Emerging Technologies

The presentation will explore human and engineering aspects of strategies to minimize the risk of medical errors attributable to medical devices in a socio-technical environment. The evolution from Technology and human errors to resilience engineering will be presented. Projections will be made in the light of the rapid escalation of use of artificial intelligence in medical devices. The objective is to give the attendees a platform to help them chose and/or develop a methodology catered to their organizational structure, services offered and workflow.

Maximizing the Internship Experience, Randy Libros, Community College of Philadelphia; Edward Snyder, Cooper University Hospital; Karen Topping-Sills, Children's Hospital of Philadelphia

Internships are among the most powerful and important parts of the educational process for aspiring biomedical equipment technicians. We can optimize the experience by addressing the needs of students, hospitals who host interns, and educators by addressing both day-to-day challenges as well as broader organizational challenges. In this session, a panel will present ideas and perspectives from the perspective of student, hospital supervisors, and educators, as well as elicit ideas and feedback from the audience.

Sterilization Failures: How They Fit into Your QMS Program, Michele McKinley, STERIS Corporation

The session will explore how a quality management system (QMS) can help sterile processing departments to be proactive versus reactive in dealing with potential sterilization failures. The presenters will describe how a QMS can improve process flow, identify potential risks, and target possible preventive actions. It also will provide a template for corrective actions based on the most common types of sterilization failures.

Team Success through Information Sharing, Errol Weiss, Health ISAC

Sharing information across the healthcare sector including challenges faced, and benefits received, will extend an organization's internal team. Take a look at case studies of successful information sharing in incidents such as WannaCry and Petya/Not Petya. Attend this session and learn how information is shared and what information is shared and with whom.  You’ll understand why information sharing is an important tool in prevention and incident response.  Collaboration can quickly create mitigation strategies and provide immediate solutions against threats.

Main Stage Presentation - Embrace Your Awesomeness: It's all About the People

10:30 a.m. - 12:00 p.m.

Brad Montgomery

Brad Montgomery

Learn More Here

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IoTXperience in the Expo Hall

12:30 pm - 1:00 pm

How to Decrease Medical Device Cybersecurity Pain Points, Shriekanth Iyer, Irdeto

As the proliferation of the Internet of Medical Things (IoMT) grows, healthcare providers are more susceptible to cyberattacks. A survey by Irdeto found that 82% of healthcare organizations have experienced an IoT-focused cyberattack in the past year, with 30% of attacks resulting in compromised end-user safety. This alarming finding indicates that global medical manufacturers must continue to evolve their cybersecurity measures to ensure achieving maximal patient and user safety. Attend this session and learn about strategies to address medical device cybersecurity, the recent changes in regulation, and a proposed multi-layer defense approach to protect medical devices and applications.

1:30 pm - 2:00 pm

HTM and the 3D Revolution, Kevin Cox, VA North Texas Health Care System

3D printing has the potential to transform and revolutionize many aspects of the patient-clinician-technology triangle in every healthcare system. With the support of HTM professionals, clinicians will be able to use physical, 3D models of their patient’s anatomical and physiological structures as a visual aid for surgical preparations. In addition, clinicians can use these 3D models as a visual tool when describing certain diagnoses or discussing potential procedures with their patients. This session highlights many more ways 3D printing can improve the healthcare environment and how HTM can partner with clinicians to implement this ground-breaking technology.

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Product Showcases in the Expo Hall

12:30 pm - 12:50 pm

  • oneSOURCE Document Management Services

1:00 pm - 1:20 pm

  • Siemens Healthineers

1:30 pm - 1:50 pm

  • Cynerio

2:00 pm - 2:20 pm

  • Fluke Biomedical/Ray Safe

2:30 pm - 2:50 pm

  • Fluke Biomedical/Ray Safe

3:00 pm - 3:20 pm

  • Time Slot Available for Purchase


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Concurrent Education Sessions

4:15 p.m. - 5:15 p.m.

A Data-Driven Approach to Lifecycle Planning, Micah Brown, Kaiser Permanente; Leslie Baggesen, Kaiser Permanente; Patrick Bennett, Kaiser Permanente; Rachel Sippl, Kaiser Permanente

Medical equipment lifecycle planning is a key responsibility for successful healthcare technology management departments. This session will present a data-driven methodology to support decision making when developing strategic equipment budgets. Often, qualitative decision-making factors, such as physician preference, patient safety, and “wow factor,” are used to drive medical equipment investments. Shifting this process toward quantitative measures, such as revenue capture, maintenance history, and equipment utilization, can support a more effective medical equipment strategy and bring value to healthcare organizations.

Breaking the BMET-Engineer Barrier,  Clarice Holden, VA North Texas Healthcare System; Elizabeth Apperson, VA North Texas Healthcare System; David Miller, VA North Texas Healthcare System; Steve Mitchell, VA North Texas Healthcare System

A Healthcare Technology Management Department is like a box of chocolates – some have nuts, some have unique flavors and qualities; and overall, it is a sweet, varied place to work. This session will explore through engineer and technician panel presentations the working relationships between the different members (and their roles!) of the department. The attendees will discover how to foster optimal communication and energize personnel assets to leverage success from the respective strengths of the two occupations. When biomedical equipment technicians and biomedical engineers can play to each others’ fortes, the HTM Department serves the hospital more efficiently and successfully.

Hope Is Not a Strategy for Dealing with Legacy Medical Devices, Axel Wirth, MedCrypt; Stephen Grimes, Strategic Healthcare Technology Associates, LLC

Maintaining the cybersecurity posture of legacy medical devices is a particularly challenging task. This includes the need for establishing effective collaboration between disparate healthcare technology management (HTM) and IT support staffs and services, the mixed medical and information technology infrastructure elements, and the potential implications to patient care and safety, all while minimizing the security exposure of these systems in light of technical, practical, and budget limitations. This session will introduce and review common best practices that mitigate the unique risks legacy systems pose and the steps HTM, IT, manufacturers, and others can take to successfully develop security layers around these particularly vulnerable systems.

Is Adopting a Quality Management System in Your Future?, James Keller, Emergo by UL; Richard Eliason, Crothall Healthcare

This session will discuss new market and regulatory pressures that may be driving HTM departments to formally adopt Quality Management Systems (QMSs). It will review current QMS options and discuss the pros and cons of taking on this new burden/opportunity. The core of this session will share the journey of an independent servicing organization (ISO) through its own QMS adoption. This will include commentary on how the ISO QMS experience can be applied in the hospital-based healthcare technology management setting. The session will wrap up with a discussion among session participants on how adopting QMS may—or may not—fit in their world.

Leveraging Security Tools to Respond to the Urgent 11/IPnet Vulnerabilities, Seth Baker, Hartford HealthCare; Craig Hyps, Ordr; Christine Vogel, Hartford HealthCare

The cybersecurity vulnerabilities known as Urgent/11 prompted multiple critical warnings, including a safety communication from the FDA. The vulnerabilities are a result of third-party software, IPnet, that was included in at least six different operating systems and could affect connected equipment (e.g., routers, a range of medical devices, critical infrastructure). The session will detail how a multidisciplinary team Hartford Healthcare, an integrated health system in Connecticut, conducted a vulnerability assessment and implemented controls to manage the risks created by the Urgent/11 exploits.

Recruiting, Retaining, and Understanding HTM Professionals, Jay Patterson, Orlando VA Healthcare System; Elena Buckley, VA Boston Healthcare System

How can you better understand what attracts healthcare technology management professionals and motivate them to stay and grow? Over the past few years, we have surveyed VA staff on a national level, and discussed and implemented several ideas to address issues and concerns. We will highlight the most effective initiatives and allow time for the audience to respond and share their own challenges and success stories.

The Dynamic Duo: Central Sterile Processing and Infection Control, Frances Nicholson, The Johns Hopkins Hospital; Elaine Nowakowski, The Johns Hopkins Hospital; Brenda Nack, The Johns Hopkins Health System

Interpreting manufacturers’ instructions for use (IFUs) for cleaning, disinfection, and sterilization of medical equipment can be difficult. However, collaboration between central sterile processing and infection control can help conquer these obstacles, resulting in increased patient safety. In this session, presenters from Johns Hopkins Hospital will share pearls from their team-based approach to overcoming IFU-related issues.

The Role of Biomedical Equipment Technicians in Lean Management, Jack DelloStritto, WakeMed Health & Hospital; Dallas Sutton, WakeMed Health & Hospitals

All HTM departments use metrics to monitor progress toward a goal or achieving regulatory requirements. More often than not, these metrics are developed by department leadership based on their current needs and are formulated based on what they remember as the norm when they were biomedical equipment technicians (BMETs). The presenters in this session will explore the origin and evolution of metrics, their place in the lean management principles, and how they have been used to increase efficiency and productivity in the day-to-day activities of BMETs. This session also will cover how engineering metrics relate to the organizational capital equipment replacement budget, revenue in patient care activities, justification of technical head counts, and overall workload distribution.

Training Biomedical Engineering Students to Help Alleviate the Staffing Shortage, Jeff Hooper, Children's National Medical Center

Given the shortage of biomedical equipment technicians and clinical engineers, a need exists to train new technology experts to enter the field of HTM. The more than 150 undergraduate biomedical engineering–accredited universities, with students looking for hands-on experience with medical devices and healthcare technology, represent an untapped market. With the right exposure, introduction, and training, these students could benefit HTM departments greatly. This session will discuss how Children's National Hospital collaborated with the Catholic University of America to add clinical engineering to the course list. Now, internships are being offered in the Washington, DC, area to provide hands-on experience in repairing and managing medical devices.

VULCAN- Intelligent Medical Device Interface for NASA’s Deep-Space Medical Clinic, William Buras, Tietronix, Inc.

NASA’s future manned spaceflight missions will require medical autonomous operational capabilities that address anticipated health in austere, remote operational environments. Non-medical expert crew members will be required to maintain and operate all medical devices expertly without remote guidance. Tietronix has successfully developed a human-computer interface that provides expert 3D guidance with true “closed-loop” functionality by combining Augmented Reality technology and Deep Machine Learning to achieve rapid, precise procedural guidance with for any medical instrument or device. VULCAN is one example of this “sentient” interface that presents intuitive, just-in-time 3D guidance, insuring that any crew member can conduct all spaceflight ultrasound procedures quickly and with diagnostic quality results. Derivative applications of this technology for other equipment, procedures and medical devices are currently being evaluated in NASA, NIH and CDC funded clinical trials to validate this interface’s effectiveness in low earth orbit as well as remote, low-resource terrestrial environments.

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Concurrent Education Sessions

8:00 a.m. - 9:00 a.m.

Are You Listening? How to Improve Customer Service, Alan Gresch, Accruent; Robert Bundick, ProHealth Care

This session will show participants the right questions to ask, how to ask them, and how often to ask them in order to do a comprehensive assessment of your service levels. Presenters will show samples of surveys, methods for engaging customers in the process, and improve results over time.

Electrical Safety Testing: Clearing Up Confusion, Keeping Patients Safe, Gerald Zion, Fluke Biomedical

This moderated panel discussion aims to examine critical aspects of ensuring patient safety by testing to key electrical safety standards. Topics of discussion will include: Why electrical safety testing is still important to the reduction of risk of injury or death for patients connected to electromedical devices, what has changed in IEC Electrical Safety Standards and the NFPA99 code, how to test medical devices and systems, electrical safety testing within isolated power environments, and more.

AI & the Transformation of Diagnostic Imaging, Wesley Gilson, Siemens Healthineers

Artificial intelligence is starting to fundamentally transform diagnostic imaging. Although intelligent algorithms have been used for some time in the imaging field, new methods of machine learning, based particularly on more complex “deep learning”, are more powerful. They offer concrete prospects for quantitative, standardized imaging and reporting that may be more personalized. AI algorithms are expected to help speed up clinical workflows, prevent diagnostic errors, and reduce missed billing opportunities—thus enabling sustained productivity increases. Above all, AI could lead to more precise results and more meaningful prognostic risk scores and integrate diagnostic radiology even more into outcome-oriented clinical decision making.

Improve Your Cybersecurity While Making Everyone’s Life Easier, Eric Aring, Stanford Children's Health; Danielle Cowgill, Stanford Children's Health

Healthcare technology management professionals and security analysts are both experts in their fields, but despite our shared passion for patient safety, availability of equipment, and data integrity, we often struggle to communicate device requirements effectively. Join us as we provide easy guidelines for classifying devices and implementing the best security policies possible without disrupting care.

Learning the Value and Use of Analytics in HTM, Doug Brown, Superior Analytics; Paul Miklovich, Cleveland Clinic Foundation

Explore the identification, development and utilization of Analytics as a method of making better informed decisions in today's HTM department. By measuring performance against known standards, HTM departments can determine the efficacy of their departmental performance as measured by cost savings, equipment up-time, improved patient outcomes, higher customer satisfaction ratings, proper (better) staffing, improved training requirements and overall better equipment outcomes.  Decisions based on data will help your department’s bottom line.

Managing Conflict in the Workplace, Corrie Schumacher, Spacelabs Healthcare

This course will cover essential communication tools to enable anyone to recognize, defuse, and minimize conflict in and around the health technology workplace. We'll start with uncovering the causes of conflict and reasons we react and behave the way we do, then take a look at emotional intelligence and identify responses to help prevent conflict from escalating. The attendees will also participate in a group discussion, including real-life scenarios and potential approaches to dealing with conflict and different personality types. Finally, we'll discuss win/win conversations to help filter out emotions and achieve positive results.

Medical Device Cybersecurity in a Legacy World, Robert Kerwin, IAMERS; Stephen Grimes, Strategic Healthcare Technology Associates, LLC; Suzanne Schwartz, U.S. Food & Drug Administration; Axel Wirth, MedCrypt

The population of legacy medical devices continues to grow as healthcare organizations try to squeeze them for useful life.  Unfortunately, the security capabilities of legacy systems generally can't be updated. Until organizations can replace their legacy systems with newer, more secure ones, they must find ways to protect these systems by isolating and otherwise building multiple levels of defense around them.  This session will describe how legacy systems can be identified, evaluated for risk, and protected with in-depth security measures.

Through the Eyes of Biomedical Equipment Technicians, Janice Courtois, Mayo Clinic; Mindy Gonzales, Alexandria VA Medical Center; Codi Nelson, Crothall Healthcare; Rhiannon Thurmond, Ultimate Biomedical Solutions

Do you really know your biomedical equipment technicians (BMETs) and the many hats they wear every day? During this session, the BMET presenters will use a roundtable format to share their perspectives on several relevant topics, including CMMS programs, vendor relations, IT relations, cybersecurity, equipment/parts procurement, management expectations, certification/education, volunteer involvement/employer support, and shop space/organization. By stimulating discussions, this session will help to foster a united HTM community.

Why Using Proper Cleaning Agents and Procedures on Medical Equipment Is Critical, Izabella Gieras, Huntington Hospital; Joseph Corso, Huntington Hospital; Priyanka Shah, ECRI Institute; Katie Jones, Huntington Hospital

Medical devices exposed to unapproved cleaning agents or methods can result in premature deterioration or failure of device parts and can cause adverse effects due to cleaning residue, leading to performance and safety issues. ECRI Institute and Huntington Hospital will discuss case studies and recommendations on mitigating premature medical device deterioration, including having a process in place to determine which cleaning products and procedures are manufacturer approved, managing current and future inventory, and effectively communicating with the frontline staff.

Concurrent Education Sessions

9:15 a.m. - 10:15 a.m.

A Roadmap to Clinical Communication, Rochelle Magness, Hoag Memorial Hospital Presbyterian; Michelle McNamara, Hoag Memorial Hospital Presbyterian; Robert Meninno, Hoag Memorial Hospital Presbyterian; Kimberly Straus, Hoag Memorial Hospital Presbyterian

Hoag Memorial Hospital Presbyterian built a Clinical Communication Program from concept to current operation. The  program’s goal was to enhance the exchange of clinical information between monitoring devices, clinical systems, ancillary departments, nurses, and providers within one integrated communication program.  The outcome was to reduce potential technology and human points of failure, and optimize the routing of alarms, alerts, and messages to Hoag staff. Session attendees can consider how to use this road map to advance their own clinical communication program, whether part of a single community hospital or a large hospital system.

Assessing Cybersecurity Risks Before You Buy, Megan Friel, Department of Veterans Affairs; Steven Hughes, Department of Veterans Affairs; Stephanie Larson, Department of Veterans Affairs; Dema Helou, Sigma Health Consulting, LLC

Thanks to advances in health technology and design, medical devices and systems are increasingly capable of storing patient data and connecting to healthcare networks. The ability of network-connected medical devices and systems to data presents several benefits, including the availability of patient data and diagnostic images for clinical staff, that allow for timely and effective care. However, the use of network-connected health technology also poses potential risks for the healthcare facility, such as increased bandwidth competition on the network, the risk of exposure to malware, system integration challenges, increased data storage requirements, and the possibility of losing sensitive patient data that is stored on the medical devices or system. This session will guide participants in assessing and categorizing cybersecurity risks posed by network-connected medical devices prior to procurement. Attendees will gain insights into developing policies specific to the procurement of network-connected medical devices and medical devices that store sensitive information, ensuring the procurement process accounts for established cybersecurity posture requirements, and establishing a risk assessment and acceptance strategy for medical devices.

Comparing Maintenance-Related Medical Equipment Incidents Across Nations, Binseng Wang, Sodexo CTM; Jean Ngoie, NHS Tayside; Frank Rothe, VAMED Management und Service GmbH Deutschland

While patient incidents involving medical equipment have been fairly common, there have been questions regarding the amount and cause of incidents related to maintenance—or the lack thereof. This session will compare data collected from the United Kingdom, Germany, and United States to demonstrate that the number of maintenance-related incidents is consistently low, and that there is no clear evidence that maintenance provided by non-manufacturers carries a higher risk than those performed by manufacturers and their authorized representatives.

Improving Clinical Outcomes through Artificial Intelligence, Timothy Ruchti, Nihon Kohden

The potential of artificial intelligence (AI) to better equip clinicians and to improve the quality of patient care has led to widespread investment by medical device manufacturers and healthcare providers. Despite the interest, few AI-driven applications that leverage patient waveform data have achieved widespread adoption. This session will help participants better understand both the potential of AI-based applications, as well as the key challenges that must be addressed prior to deployment and to achieve clinical adoption. Additionally, the content will give insight into new technologies that will support faster development and testing.

Securing the Telehealth/Remote Patient Monitoring Ecosystem, Speakers TBD

Healthcare delivery organizations (HDOs) are leveraging telehealth capabilities, such as remote patient monitoring (RPM) and videoconferencing, to treat patients in their homes. These technologies improve patient care, but they can also expose the HDO to cybersecurity risks. The National Cybersecurity Center of Excellence is developing an example solution to help secure the telehealth RPM environment. This session will explore the risks associated with telehealth RPM and detail a standards-based solution to mitigate those risks. The session will detail security controls that can be implemented to help secure the RPM ecosystem and protect patient privacy.

Technical Competency Assessments: A Step-by-Step Demonstration, Donna Dyer, GE Healthcare; Maggie Berkey, CommonSpirit Health; Wesley Reid, Department of Defense; Mike Busdicker, Intermountain Healthcare

During this session, the presenters will walk attendees through one or more technical competency assessments using fictional HTM employees. They also will demonstrate how to create employee training plans that align with the objectives of the organization. Key considerations and best practices will be highlighted.

CMMS Vendor Collaborative Initiative: Update on Failure Codes, Carol Davis-Smith, Carol Davis-Smith & Associates, LLC; Matthew Baretich, Baretich Engineering, Inc.

Computerized maintenance management system (CMMS) vendors have come together to explore the feasibility establishing standardized failure codes within their respective applications, a step that would help achieve standardized reporting across the healthcare technology management field. An exploratory meeting was held with CMMS suppliers at the 2019 AAMI Exchange to consider the benefits of such a collaborative effort. This initiative is a critical one to enabling meaningful benchmarking in HTM. Optimum performance and cost effectiveness start with a clean data set, which includes centralized, standardized, and clearly defined CMMS codes. This allows HTM teams to easily determine mean values for planned and corrective maintenance activities, as well as separate device- and non-device–related activities. This session will present the progress this team has made to date. 

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Main Stage Presentation - Upfront with The Joint Commission

10:45 a.m. - 12:00 p.m.

Herman McKenzie

Herman A. McKenzie, MBA, CHSP
The Joint Commission

Timothy Markijohn

Timothy Markijohn, MBA/MHA, CHFM, CHE
The Joint Commission

Learn More Here

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