Customer Service Skills for HTM Professionals Part IV:
Handling Confrontations

Friday, September 20, 2013 - 12:00 noon – 1:00 pm Eastern

This new webinar series from AAMI is designed to help healthcare technology management (HTM) professionals improve their customer service skills and raise their service delivery from good or average to excellent or outstanding.

Part IV of the series will cover confrontations.  Coworkers and customers behave confrontationally at times, but it’s your job to remain calm and professional at all times.  Understanding how to diffuse a hostile situation is key to effective customer service.  After attending this webinar, it is expected that you will understand the importance of identifying reasons for dissatisfaction, discover the potential results from dissatisfaction, learn how to deal with angry customers, and know what you should refrain from saying when someone is confrontational.

Speaker

Who Should Attend?

Instruction is targeted to biomedical equipment technicians, clinical engineers, biomedical engineers, asset managers, hospital IT specialists, and other healthcare technology management professionals.

Webinar Fees

WEBINAR - Invite your staff and co-workers to listen in for one low price!

Please note: Your registration entitles you to one telephone connection and one computer connection at one physical location. You also have permission to make copies of the written materials for anyone else at your location who might be listening to the program with you. Any transmission, retransmission, or republishing of the audio or web portion of this program is strictly prohibited. International registrants may incur additional phone charges

WEBINAR CD - Includes pdf of handout materials and webinar recording on CD. Please note that the CD will be available three weeks after the program.

CANCELLATION:Written requests for cancellation may be made to AAMI’s Customer Service Center until September 6, 2013.  Registrants will receive a full refund, minus a $25 cancellation fee.  No refunds will be provided after September 6, 2013.

Four Ways to Register

    1. Online – Register online.
    2. Phone – +1-800-373-3174 or +1-240-646-7031 to order with a credit card.
    3. Fax – Select and download the registration form and fax to +1-240-396-5781.
    4. Mail – Select and download the registration form and mail with payment to:

      AAMI Webinar Registration
      PO Box 0211
      Annapolis Junction, MD 20701-0211

All registrations must be prepaid and in U.S. dollars.

Questions?

All registration questions, please contact AAMI's Customer Service Center at +1-800-373-3174. For content or format questions, please contact Emilee Hughes at +1-703-253-8277.