Customer Service Skills for HTM Professionals Part III:
Dealing with Difficult People

Friday, August 16, 2013 - 12:00 noon – 1:00 pm Eastern

This new webinar series from AAMI is designed to help healthcare technology management (HTM) professionals improve their customer service skills and raise their service delivery from good or average to excellent or outstanding.

Part III of the series will cover conflict in the workplace.  Do you have to put up with difficult people at work on a regular basis?  Do you find it difficult to hold it together each time you have to work closely with someone who drives you crazy? If the answer is yes, it’s time for you to learn to deal with difficult people in the workplace. After attending this webinar, you will be able to understand the importance of dealing with difficult people in the workplace, learn how to cope effectively with difficult people, and be able to reduce the frustration associated with dealing with different types of behavioral styles.

Speaker

Who Should Attend?

Instruction is targeted to biomedical equipment technicians, clinical engineers, biomedical engineers, asset managers, hospital IT specialists, and other healthcare technology management professionals.

Webinar Fees

WEBINAR - Invite your staff and co-workers to listen in for one low price!

Please note: Your registration entitles you to one telephone connection and one computer connection at one physical location. You also have permission to make copies of the written materials for anyone else at your location who might be listening to the program with you. Any transmission, retransmission, or republishing of the audio or web portion of this program is strictly prohibited. International registrants may incur additional phone charges

WEBINAR CD - Includes pdf of handout materials and webinar recording on CD. Please note that the CD will be available three weeks after the program.

CANCELLATION:  Written requests for cancellation may be made to AAMI’s Customer Service Center until August 2, 2013.  Registrants will receive a full refund, minus a $25 cancellation fee.  No refunds will be provided after August 2, 2013.

Four Ways to Register

    1. Online – Register online.
    2. Phone – +1-800-373-3174 or +1-240-646-7031 to order with a credit card.
    3. Fax – Select and download the registration form and fax to +1-240-396-5781.
    4. Mail – Select and download the registration form and mail with payment to:

      AAMI Webinar Registration
      PO Box 0211
      Annapolis Junction, MD 20701-0211

All registrations must be prepaid and in U.S. dollars.

Questions?

All registration questions, please contact AAMI's Customer Service Center at +1-800-373-3174. For content or format questions, please contact Emilee Hughes at +1-703-253-8277.