For the past several years, AAMI has asked members of the healthcare technology management (HTM) community to nominate exemplary professionals as part of its HTM Week celebration. This year, it was as if the floodgates were opened. Supervisors wrote about employees whose dedication dazzles them; colleagues described peers whose expertise and energy inspires them; and team members commended bosses who make them proud.
We salute these extraordinary professionals who are helping set the standard when it comes to the service and support of healthcare technology—and bringing value to their organizations.
Meet the “Queen of Biomed,” Mary Jackson, the biomedical engineering account manager at Colquitt Regional Hospital in Moultrie, GA.
“Talented and personable, she is so valued by the facility that when The InterMed Group took over the in-house HTM program, the hospital felt very strongly that a special clause be written into the agreement allowing her to stay,” wrote Don Fletcher, vice president of clinical services for InterMed. “Mary unfailingly demonstrates an in-depth knowledge of regulatory statutes, personnel management, equipment life cycle management, and proactive maintenance.”
Added Scott Nudelman, COO for InterMed: “In my 31 years in hospital technology management, I have rarely experienced such a complete employee and teammate. Her focus and energy is contagious, and the combination of technical knowledge and passionate delivery defines Mary as one of our best.”
He’s not a braggart, but he is a fighter. So says one team member about Kelley Galletti, the lead biomed at Peacehealth St. John Medical Center in Longview, WA.
“Kelley is doing an amazing job as our lead technician,” wrote Eugene Sobovoy, a biomedical equipment technician with Peacehealth. “Since our manager covers two hospitals in different cities, Kelley does most of the ‘managerial stuff’ in our hospital. Besides that responsibility, he is a real leader in our shop, withstanding any challenges that come his way. He helps other biomeds succeed in their careers by teaching them from his great experience and fights for us in the managers’ meetings. Although he is CBET and CRES certified, he does not boast about that, and he takes on routine items, such as preventive maintenance for IV pumps, himself. I’m really thankful for him and proud to work under his leadership.”
According to his boss, Adrian Best, manager of clinical engineering at Penn State Hershey Medical Center in Hershey, PA, lives up to his family name: the best. “I’m proud of him and want to recognize the work he does every day,” wrote Samantha “Sam” Jacques, the director of clinical engineering at Penn State Health. What does that work include?
“He exemplifies incredible integrity by being consistent and fair to all staff and having the courage to ask hard questions of himself and others,” Jacques explained. “He does the right thing, always, regardless of if it is easy or not.”
Jacques added that Best’s expertise in contract utilization has saved the organization more than $500,000. Best, she said, also is committed to seeing his staff develop and thrive. “He is perpetually kind and keeps a positive can-do attitude, even in trying situations,” she concluded.
Holding the rank of master sergeant (MSG), Wesley Reid is the healthcare technology manager at Tripler Army Medical Center in Honolulu, HI. In saluting Reid’s work, Elizabeth Gum, chief of the logistics division at the center, offered a list of impressive statistics. Reid, she said, has helped reduce the hospital’s maintenance budget from $9 million in 2013 to less than $4 million in 2016; productivity increased from 5,000 completed unscheduled work orders to more than 10,000 every year after 2014; his team strategically replaced more than 1,400 aged medical devices valued at more than $70 million, increasing readiness and reliability for more than 200 customer departments; and a new radio frequency identification (RFID) system reduced monthly average “unable to locate device” reports from 18 to two.
“His expertise is sought throughout the region as the subject matter expert for healthcare technology management in healthcare systems,” Gum said, adding that she “cannot recommend MSG Reid highly enough for recognition in our industry.”
The associate director of the Technical Services Partnership (TSP) at the University of Vermont in Burlington, Michael Lane is likely a familiar name to regular readers of BI&T, AAMI’s peer-reviewed journal. The work of that department has been profiled several times as a “Bright Idea.”
That’s just one of the many reasons that Lane’s boss, Tobey Clark, the director of the TSP, nominated Lane for recognition. Among the other reasons: Lane was the first member of the 50-plus person department to earn the title of certified healthcare technology manager (CHTM); he’s presented at several AAMI annual conferences; and he is responsible for a multimillion dollar maintenance insurance program.
“Michael is a true HTM professional who takes on difficult challenges with a can-do attitude; displays professionalism with healthcare customers, peers, staff, and other stakeholders;
routinely works extra hours; and makes the proper efforts, despite any difficulties, to meet the needs of our organization,” Clark wrote. “Mike leads our service and support teams, which has resulted in continuous growth over the nearly 25 years of his tenure.”
Who you gonna call? When it’s an HTM-related question at the Baylor Scott & White Medical Center–Carrolton in Texas, the answer is likely James Swandol, a senior biomed with the hospital.
“James’s biomed skills are only overshadowed by his passion for helping others,” wrote Carol Wyatt, northern region director of healthcare technology management for Baylor Scott & White. “He is highly respected and recognized by leadership, clinical staff, vendors, and his peers. He is the go-to tech for anything biomed in the hospital. He mentors other biomed techs and biomed tech students. James consistently finds way to help save money for both the HTM department and the hospital. He truly owns the job.”
Wyatt had words of praise for another member of the Baylor Scott & White team, singling out the heart and passion of Jesse Bernstein, a biomedical equipment technician II with the healthcare system’s Garland-based medical center in Texas.
“Jesse is the go-to biomed tech to help with anything on any campus,” Wyatt wrote. “Need a biomed tech to ‘cover down’ on another campus? Call Jesse. Behind on PMs at the end of the month? Call Jesse. He is a favorite among several hospital operating rooms [ORs] and is always requested by the OR department when help is needed. Jesse is a stickler for doing things by the book. He has a biomed heart, and his passion shows in everything he does.”
A clinical engineering manager at Franciscan Health Crown Point in Indiana, Jim Ramirez stands out among his peers. One of them, John Zurisk, another clinical engineering manager with Franciscan Alliance, would just like more people to know Ramirez.
“If you were to meet Jim even briefly, you would certainly know why he is so regarded in our field,” Zurisk wrote.
What makes Ramirez so special?
Zurisk’s points to his colleague’s 30-plus years in the field, highlighting Ramirez’s ability to evolve with advances in medical equipment, his dedication to safeguarding patient information, and his wise counsel on multimillion dollar projects for the health system.
“Jim Ramirez is the true definition of a working manager,” Zurisk wrote. “His expertise is diverse, as the field of healthcare technology demands, and he serves both as an outstanding technician and approachable manager.”