Sunday, June 3: Education Sessions

Sunday, June 3 Saturday Monday
 8:00 a.m.–9:00 a.m.—Concurrent Education Sessions

Bringing User Research into the 21st Century, Ranjan Nayyar, MS, Design Science Consulting; Peter Sneeringer, MS, Design Science

Technology in medical devices is advancing exponentially. Are research methods keeping up? Simple interviews and observation are not enough as new products have increasingly complex ways for users to interact with them. At the same time, new technologies are emerging that allow the collection of “big data.” User research methods should adapt to capture better data and distill those data into information for developing powerful new devices and systems. Learn about these new technologies—such as 3D cameras, voice-to-text software, and tablet apps for electronic data capture—case studies for their use, and strategies for how to adapt them for better research.

How to Use Artificial Intelligence to Reduce Your Workload, Amaury Jose Agoncillo, CBET, CLRT, CMLSO, Morigon Technologies; Zhehao Zhou, BSCS, BSAM, Morigon Technologies

Artificial intelligence or AI can play a valuable role in the maintenance and service of medical equipment. As the amount of equipment and technology that we manage increases, AI or web bots can help us tackle basic tasks. AI can serve as our first responder to a customer in need, giving us more time to tackle other high-priority tasks.
Human Factors and Reprocessing: a Case Study, Russell Branaghan, PhD, Research Collective; Bryant Foster, MS, Research Collective; Emily Hildebrand, PhD, Research Collective

In recent years, AAMI and the FDA have provided guidance on how to incorporate human factors principles so that medical devices are safer and easier to use and the instructions for use (IFU) are clear. However, reusable medical devices, by design, necessitate multiple end users, both clinicians and reprocessing technicians, and often the IFU is created with only the clinicians in mind. As a result, reprocessing IFUs can be developed that do not meet the varying needs and capabilities of reprocessing personnel. Additionally, as the use of technology grows in healthcare facilities, adapting IFUs into more accessible and electronic forms will be important. We will provide a case study of issues identified through human factors evaluations with reprocessing IFUs for reusable medical devices and the development of a prototype for an electronic IFU.

Human Factors and Reprocessing: a Case Study, Ryuichiro Azuma, Sakura Seiki Co., Ltd., Masaki Takashina, MD, PhD, Osaka University Hospital, Hiroshi Yasuhara, MD, PhD, Tokyo University Hospital

The Japanese Society of Medical Instrumentation (JSMI) launched a program for the certification of sterile service technicians in 2000 to advance the management of central sterile processing departments and to improve patient safety. JSMI started another certification program for sterilization specialists in 2003 to support a high quality of sterilization assurance in healthcare. JSMI has more than 7,000 certified sterile service technicians and 365 certified sterilization specialists. As a recent topic related this, Japanese Government approved remanufacturing SUDs last year and the professionalism keeping sterilization quality is required now more than ever before. In this session, we would like to exchange ideas on how to further improve the sterilization professional, and learn about the experiences and opinions of others working in the field.

Medical Equipment Cybersecurity Management: a Case Study, Alan Ito, CISM, Hawaii Pacific Health, Timex Xayaseang, Hawaii Pacific Health; Aaron Predum, CBET, MSM, Hawaii Pacific Health

WannaCry, Petya, and other hacking attacks across the world have brought crucial attention to the state of healthcare technology cybersecurity. At Hawaii Pacific Health, the biomedical engineering team collaborated with their information technology colleagues to develop a comprehensive strategy and process for managing cybersecurity patches and risks for all applicable medical equipment at each hospital. Learn about this successful program, along with the challenges (and solutions) related to security reviews, vendor communication and collaboration, inventory tracking and management, patch testing, and the updating of medical equipment and their integrated systems.

Virtual Reality: New Approaches to Training for HTM Professionals, Kevin Jackson, MBIT, NET+, GCERT, GE Healthcare; Rick Sidlo, MBA, GE Healthcare

Shouldn’t there be other ways to develop technical maintenance and repair proficiency for medical devices other than a week (or more) course at a vendor headquarter facility? Innovative technologies exist and are being utilized in other industries to train the next wave; let’s do the same for HTM professionals. This interactive session will teach you how to use different blended learning approaches that may suit your department—from new hires, to team members involved in cross-training, to those looking for a procedure refresher. Be prepared to analyze your current HTM departmental training plan, assessing how new technological solutions can better address some of your diverse staff challenges.
9:15 a.m.–10:15 a.m.—Concurrent Education Sessions

Lessons in Security Exceptions, Disaster Recovery and Patching Schedules for Clinical Systems, Eric Aring, MBA, CBET, Stanford Children’s Health; Ilir Kullolli, BS, MS, Stanford Children’s Health

With a growing number of clinical systems and corresponding threats to security, management of clinical systems is more crucial than ever. Learn how to manage the exception list for Windows patches and how you can best handle disaster recovery efforts. This management has become more complicated as previously small groups of dedicated engineers have been consolidated into larger enterprise management groups that thrive on efficiency and standardization. Integrating clinical systems into the workflow of a large enterprise server management group is a challenge but worth the reward if implemented successfully.

Practical Strategies for Attracting and Retaining HTM Professionals, Donna Marie Dyer, MSQA, CBA, GE Healthcare; Ramana Sastry, University of California San Francisco Medical Center

An aging HTM workforce and increased competition for skilled technical workers have employers of all types working to improve their recruitment, development, and retention programs. Representatives from progressive health systems, independent service organizations (ISOs), and original equipment manufacturers (OEMs) will review their specific efforts in each of these areas and share best practices.

Quality Inspections and AEM Strategies for Diagnostic Imaging Equipment, Dustin Telford, Children’s Hospital & Medical Center Omaha

Has the Centers for Medicare & Medicaid Services (CMS) overstated the case for strict adherence to manufacturer designed preventive maintenance procedures? Healthcare organizations including clinical engineers, imaging service engineers, physicists, and others have the expertise to design maintenance practices and quality inspection procedures— through an alternate equipment management (AEM) program—that enhance the quality and safety of diagnostic imaging. Learn more about AEM programs and how you may want to use one.

Seven Steps to Success in Value-Based Reimbursement, Mark Anderson, FHIMSS, CPHIMS, AC Group, Inc./East Texas Health System

What are the typical challenges faced by any accountable care organization (ACO) on its journey to value-based contracts? Learn what they are and how to resolve them through two case studies in which advanced technologies were used to improve clinical outcomes while reducing clinical costs. Hear how one organization significantly reduced its ER and hospital readmission rates, as well as the medical loss ratio for patients with risk of readmission.

Sustainable Sourcing of MedTech Innovations from Emerging Economies, Arjunvasan Ambigapathy, MBA, PMP, CSSGB, Frost & Sullivan

More than ever, MedTech companies face significant pricing pressure for their products and solutions, affecting both margins and the sustainability of business growth. That’s especially true for emerging economies such as India, Brazil, South Africa, China, and Gulf countries. Get insights on how to implement a program to support the sustainable sourcing of innovations from emerging markets that can address needs of a diverse global consumer base. The session, which will cover methodologies and case studies that is crucial for MedTech stakeholders who do business on the world stage.
The Internet of (Medical) Things and the Healthcare Revolution, Mario Castaneda, HealthiTek, Inc., Carla Gallegos, Enlighted, Inc., Hiroki Igeta, CCE, ASO Iizuka Hospital, Jun Yoshioka, CCE, Yamagata University Hospital

The Internet of Things healthcare market is estimated to reach $136.8 billion worldwide by 2021. Today, there are 3.7 million medical devices that are connected to and monitor various parts of the body to inform healthcare decisions. These devices help to track patient behavior and activity away from healthcare facilities, a need that will only grow as the delivery of healthcare increasingly moves outside hospital walls. During this session, we will provide advice on how to successfully build clinical and biomedical engineering competencies while developing and managing medical devices and related systems in Japan and the United States.

10:45 a.m.–12:00 p.m.—Main Stage Presentation

Aron RalstonSiemens HealthineersDwight E. Harken Memorial Lecture: Fearless Adventurer and Subject of the Film, 127 Hours Sponsored by Siemens Healthineers

Aron Ralston

Learn more.

Education in the Exhibit Hall

AAMI Spotlight Theater—Express Learning

1:00 p.m.–1:30 p.m. Negotiate Like a Pro with Service Contracts, Mike Adams, Lee Health

Are you getting the best price possible with your service contracts? Find out how to secure discounts on out-of-scope parts and labor—all through the use of multi-device or multi-year contracts. Learn about contract terms, conditions, and options, such as capped billable travel, cancellation clauses, and shared service.

AAMI Spotlight Theater—Express Learning

2:00 p.m.–2:30 p.m. Equipment Physical Inventory: Who, What, Where, When, Why, and How? Tim Michener, Assets Services, Inc.

The three most common reasons driving a physical equipment inventory are implementation of a CMMS application, outsourcing of CE management, and a discrepancy between current system and equipment on-hand. After looking into these drivers, we will cover best practices for "what" equipment is typically inventoried, "where" an inventory is to be performed, "when" the best time and how often an inventory should be performed, "who” needs an inventory and who should perform the inventory, as well as "how" (best practices).
2:00 p.m.–3:00 p.m.—Concurrent Education Sessions

FDA Action on Device Service: What You Need to Know and Do, Katelyn Bittleman, Ph.D., CDRH-FDA; Stephen Grimes, FACCE, FAIMBE, FHIMMS, Strategic Healthcare Technology Associates, LLC; Robert Kerwin, J.D., IAMIERS; Binseng Wang, ScD, CCE, FAIMBE, FACCE, BSI

The FDA Reauthorization Act of 2017 required the agency to draft a report to the Congress and public “on the continued quality, safety, and effectiveness of devices … with respect to servicing.” That report is due May 15, 2018. After issuing the report, the FDA may issue an Advance Notice of Proposed Rulemaking (ANPR) on how it plans to regulate all device servicing, impacting both manufacturers and third-parties (including in-house teams). Hear from an FDA representative on its report and plan, and analyses and insights from other panelists.

How to Prepare for a Successful Joint Commission Survey? Therese Cortez, MSN, MP, VA Greater Los Angeles Healthcare System; Ilir Kullolli, BS, MS, Stanford Children's Health; Arif Subhan, VA Greater Los Angeles Healthcare System

Learn about practical field-tested strategies that will enable you to have a successful survey with The Joint Commission (TJC). Get information on TJC standards, the process, and the documentation and records needed to prepare effectively for a survey. Learn how participating in a TJC readiness team can help clinical engineers and biomedical equipment technicians (BMETs) become more organized and better prepared to answer questions. Get valuable tips, including how to network with other facilities that went through a recent survey to glean insights on any “hot topics” that may arise.

Managing with Trust: How to Empower Your Employees to Own the Business, Rodney Nolen, University of Minnesota Health – Fairview

What are the key principles behind the nationally lauded Clinical Engineering Department at the University of Minnesota Health. Find out and see how you can use these principles for your own organization. Get tips for how you can empower your staff to make decisions, build trust, celebrate success, and find new opportunities for improvement.

Technical Iconoclast, JD Hughes, MS, Bon Secours Health System, Inc.; Paul Sherman, CCE, Sherman Engineering LLC Healthcare; Dustin Telford, Children's Hospital & Medical Center Omaha

In this unpredictable and popular session, a pair of selected (or volunteered) spokespersons will challenge or defend suggested issues, followed by an open forum engaging the entire audience. Participants are given a bully pulpit to challenge or overthrow the status quo and adopted conventions related to issues that matter to professionals working in healthcare technology. Advocates and naysayers alike will have an opportunity to share their opinions, experience, wisdom, and beliefs in this fast-paced and no-holds-barred forum. Questions will be asked and perhaps answered.  Ideas will be challenged or perhaps adopted as best practice.  Many viewpoints are expected to be shared.  Lively, energetic discussion is encouraged. Attend the session, and be an iconoclast.  It’s fun!

The Employer-Educator Partnership: How to Leverage Academic Programs, Shape the Curriculum, and Attract Graduates, Barbara Christe, BS, MS, Ph.D., Indiana University-Purdue University Indianapolis

Employers need well-trained applicants to fill critical roles in the support of medical technology.  As skillsets expand to include IT and risk analysis, how can employers leverage their needs to partner with academic programs?  This session will explore potential collaborative efforts and offer concrete examples that can drive positive and fruitful relationships with local and national academic programs.  Attendees will leave with specific action items designed to improve academic partnerships, and employers will learn how they can help to ensure quality graduates.
Education in the Exhibit Hall

AAMI Interoperability Experience

2:30 p.m.–3:00 p.m.  Bridging the Technology Gap from Stand-Alone to Networked Medical Devices, Joseph Mitura, ME, MBA, BSME, MCSA, Dräger Medical Inc.

Gain a better understanding of how medical devices are becoming more and more networked and what that means for healthcare technology management. Learn about topics such as how device logs are gathered remotely, anesthesia electronic records, and the HL7 set of standards, which deal with the transfer of clinical and administrative data.

AAMI Spotlight Theater

3:00 p.m.–3:30 p.m. Employee Engagement: What Is It? Is It Important? How Is It Achieved? Steve Peth, CHFM, Gaudalupe Regional Medical Center

Take a deep dive into the concept of employee engagement, getting a better understanding of what it means and how you can grow it, without falling victim to misperceptions and easy (but unreliable) answers. Learn about employee engagement merchandise and quick fix kits that are available, and hear from a leader who has enjoyed success on this front with his teams. Employee engagement is a worthwhile goal that requires consistent and intentional effort.

AAMI Interoperability Experience

3:30 p.m.–4:30p.m.  Getting Your HTM Team Ready for EMR Implementation, James Juliana, WellSpan Health; Daryl Lehman II, WellSpan Health, David Soffer, WellSpan

We transitioned a healthcare group from one electronic medical record (EMR) vendor to another. Some hospitals did not have medical device connectivity, while others had very detailed connectivity. We will outline our experience with this formidable task, including the challenge of determining the amount of labor needed for such a project. We’ll also talk about the crucial need for effective collaboration, sharing our examples of working with cable installers, network staff, application analysts, and the EMR vendor. All of the information we have collected can be shared with others to help provide a smooth technical integration with a new (or even existing) EMR.

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