Saturday, June 2: Education Sessions

 

 Saturday, June 2
 Sunday Monday
Sunrise SessionSunrise Session—7:30 a.m.–8:00 a.m.

Saving Money and Lives through the Local Repair and Maintenance of Medical Devices, Demeru Desta, BSC, MA, Jhpiego/FMHACA

In a success story from another part of the world, an aid group in Ethiopia partnered with clinicians, technicians, and a medical device company to address the stark reality that life-saving equipment is often unavailable. In 2014, Jhpiego-Ethiopia procured Universal Anesthesia Machines (UAMs) from Gradian Health Systems and then helped to develop strategies, involving training and warranties, to ensure their effective use and maintenance. Be inspired by what a committed group of professionals can accomplish.
Concurrent Education Sessions—8:00 am–9:00 a.m.

Preparing HTM for the Care Models of Tomorrow,Patrick Flaherty, Pensiamo/UPMC; Joseph Haduch, MBA, MS, UPMC

From administrators to clinicians to the most experienced support personnel, everyone is trying to better understand the direction of healthcare. Those who can envision tomorrow’s care models will thrive and those who can’t will go the way of Blockbuster and MCI. Learn about strategies and operational changes that HTM departments must implement in order to be successful in this new environment. Get insights on the effects of bundled payments, value-based care models, and population health management on HTM departments.

Ten-hut! Lessons Learned about Purchasing Medical Devices for the U.S. Military, Diego Gomez Morales, MBA, CBET, LLC Level 3, U.S. Army Medical Material Agency; Diego Gomez Morales, MBA, CBET, LLC Level 3, U.S. Army Medical Materiel Agency; Luis Mezquia, CBET, CRES, U.S. Army Medical Materiel Agency; Lamar Reese, CBET, U.S. Army Medical Materiel Agency

There are insights to be gained from our HTM brethren in the military, who often deal with challenges on a large scale. They must consider, for example, the support elements that need to be addressed before buying medical devices for the military. Do you have a similar challenge at your organization? Learn about the Integrated Product Support framework (a military acquisition concept) and how it is applied to ensure that all aspects of product support and logistics are addressed prior to procurement and deployment to the medical forces.

Cybersecurity and Operational Effectiveness for Healthcare Organizations, Scot Copeland, BSITSEC, Sec+, GICSP, Scripps Health; Daniel  Howe, GE Healthcare; Sharon James, GE Healthcare

How does GE Healthcare partner with customers to establish a safe, effective, and manageable medical-IT network solution? Find out and get the lessons and recommendations from these experiences, which resulted in a solution that can adapt to growing production environments, evolve to face multi-pronged threats, and provide clinicians and hospital staff with the training, education and information they need to treat patients. The project involved close collaboration involving IT, Security, Risk Management, Clinical Technology, and Facilities.

Driving Savings, Standardization, and Service Excellence with an Enterprise Strategy, Jillyan Morano, MHA, ABM Healthcare

The new role of technology in healthcare delivery and hospital consolidation has spurred an evolution in clinical engineering. To get the most value from healthcare technology, innovative healthcare providers are shifting strategies and implementing integrated clinical engineering solutions to reduce maintenance costs, streamline operations, and improve patient care. We will share a case study on how one hospital system implemented a enterprise clinical engineering program.

Does Your Executive Leadership Team Appreciate HTM Impact?, Mike Busdicker MBA, CHTM, Intermountain Healthcare, Dave Dobson, GE Healthcare; Perry Kirwan, MSE, CCE, Banner Healthcare; Steve Vanderzee, CBET, Advocate Health Care

Healthcare technology management (HTM) services are often viewed as a high-cost proposition and have become a target for cuts. However, these services are critical in ensuring smooth operational workflow and quality care, and they are a key component of overall profitability. The challenge is knowing how to communicate this impact and value to key stakeholders. Get tips and best practices for how to measure and convey the positive impact of HTM.

An Inside Look at the Accreditation of Medical Equipment Management, James Faze, DNV GL Healthcare USA, Inc.

Learn about a myriad of issues facing medical equipment management staff in DNV GL client hospitals, Including AEM programs, medical equipment challenges related to infection control, clinical staff training on equipment, controls of doctor-owned and rental equipment, traceability of calibrations, control of nonconforming equipment, staff competency, and the effect of the ISO 9001:2015 quality management standard on the control of medical equipment. We will also reveal the most common NIAHO® medical equipment management survey findings.
Concurrent Education Sessions—9:15 a.m.–10:15 a.m.

Building the Standard for Quality Management Systems for Sterile Processing, Lena Cordie, Qualitas Professional Services, LLC; Richard Schule, MBA, BS, FAST, CST, FCS, CRCST, CHMMC, CIS, CHL, AGTS, ASQ-CQIA, STERIS Corporation

Quality management has long been a focus for healthcare facilities, with benefits including increased efficiencies and cost savings. AAMI recently published the first-ever standard for quality management systems for sterile processing in healthcare facilities. Learn how and why ANSI/AAMI ST90 was developed, the impact of implementing a quality management system in sterile processing, and strategies for how you can shift thinking and adopt this quality approach.

How to Build a Biomed/Technologist Partnership for Better Service Efficiency, Case Greene, BS, RT(R)(VI), Siemens Healthineers

Advocating for education can be difficult in an increasingly cost-conscious environment. Yet, well-trained clinical technologists can dramatically impact the triaging of technical issues, helping to identify applications versus technical challenges—which can make your job as a biomed that much easier. In this engaging and interactive session, we will uncover actual data that reveals the number of technical and clinical inbound support cases, and where they get resolved, that come through the Customer Care Center. In addition, attendees will learn how a number of care delivery organizations leveraged education programs to drive a higher level of partnership and efficiency between their biomedical and clinical teams.

Medical Device Single Audit Program (MDSAP) Deployment, Ujial Chakravartty, MS, CQE, CQA, Halyard Health, Amar Chanani, MS, PMP, CQA, CQE, CRE, CSQE, Halyard Health; Mizanu Kebede, MS, Halyard Health

MDSAP is a hot topic of discussion for medical device manufacturers exporting  in multiple countries, such as Brazil, Japan, Canada, Australia, and the United States. MDSAP is now the accepted regulatory framework for auditing and compliance. Is it applicable to your organization? What will be your implementation strategy?  Find out not only how we have implemented it, but how we are also using it to drive continuous enhancements to our quality systems.

Pointing Fingers: Mediating Between Suppliers and Facilities for Practical Cybersecurity Management, Juuso Leinonen, BEng, ECRI Institute

While we’ve been told repeatedly that cybersecurity is a “shared responsibility” between facilities and suppliers, sharing isn’t always easy. ECRI has the unique perspective of working with both our member hospitals and medical device suppliers in the course of evaluations, problem reports, and accident investigations. We’ve learned a lot about what each side wishes the other would just take care of already, and the assumptions, miscommunications, and unspoken expectations that can leave big gaps in the management of overall security. We will describe problematic situations we’ve encountered from a postmortem approach: what happened, how did it get there, and what can be done to avoid a similar situation the next time?

A Collaborative Approach to Downtime Planning for Medical Device Systems, Izabella Gieras, Huntington Hospital, Robert Woods, Huntington Hospital

All medical device systems will experience downtime, whether planned or not. With the proliferation of medical device integration and interconnectivity, the downtime can have a significant impact not just on one system or one application, but on a multitude of hospital-wide systems. Careful, collaborative planning—which includes seamless communication as well as the development and use of practical policies and procedures, and sound change management—supports smooth downtime when scheduled. And such planning facilitates minimal impact on clinical and nonclinical operations when the downtime is unexpected.

A Biomed’s Guide to the IT World, Roman Szewczyk, New York-Presbyterian Hospital, Pearl Yeung, New York-Presbyterian Hospital

Healthcare systems and devices are becoming more integrated with the hospital network. It’s vital than that every healthcare technology management (HTM) professional developing a better understanding of information technology, and forge stronger relationships with our peers in that world. We will talk about important networking tools that can support successful collaboration between biomeds and IT professionals. Some of the tools we will cover include Psexec, PingGUI, Putty, Wireshark, System Internals, and Nmap.

Transforming Your HTM Department to Make It Even More Valuable, Heidi Horn, SSM Health, Rick Tevis, CCE, SSM Health

HTM departments have the skills to do so much more than just clinical equipment maintenance. They can increase their value to hospitals by taking the lead on purchasing decisions and vendor negotiations, service contract management, cybersecurity, device integration, data analytics (e.g., equipment usage, cost of ownership, vendor service comparisons), clinical equipment-related strategic planning, and project management. Learn how SSM Health's HTM department was able to get C-suite buy-in to transform itself in 2017 in order to expand and improve the services it provides, and create new career opportunities for the team—all without adding staff.
Main Stage Presentation—10:45 a.m.—12:00 p.m.—(CC, Grand Ballroom)

Christine CashenSiemens HealthineersCommunicate, Collaborate, and Create! The Secret of Getting What You Want, Need, and Deserve!  Sponsored by Siemens Healthineers

Christine Cashen

Learn more.

Education in the Expo Hall

Spotlight Theater—Express Learning

1:00 p.m.–1:30 p.mData-Mining Techniques for CMMS Data, Arleen Thukral, MS, CCE, CHTM, VISN20 Veteran Affairs

Learn about data mining requirements, models (predictive and descriptive), CRISP-DM process and types of data mining algorithms in order to find meaningful patterns in Computerized Maintenance Management System (CMMS) data. Gain new insights on how you can best use your CMMS data to help you on the job, with anything from staffing justifications to improving preventive maintenance (PM) programs.

AAMI Interoperability Experience

2:30 p.m.–3:15 p.m—Thwarting Medical Device Hackers: A Case Study, Jared Beck, CISSP, CISA, Bravo Consulting; Carlos DeSousa, BS, CBET, Lucile Packard Children’s Hospital; Ilir Kullolli, BS, MS, Stanford Children’s Health

Due to a Homeland Security warning about potential hacking vulnerabilities involving a particular type of infusion pump, the C-suite at Lucile Packard Children’s Hospital asked Clinical Engineering, along with the IS Network and Security departments, to place all of these devices on a network access control list. The goal was to ensure these pumps only communicate with the intended servers and negate the threat. Find out how the multidisciplinary team worked with a vendor partner to develop and implement the solution.

Spotlight Theater—Express Learning

3:00 p.m.– 3:30 p.m.How to Improve Your Reporting to Boost Visibility, Improve Productivity, and Showcase Value, Dustin Smith, MBA, Intermountain Healthcare

Our team experienced a situation where we identified information that was needed in three areas, but we lacked an appropriate business process to effectively gather and share that data. Those areas were dispatched call closures, total asset cost ownership, and tracking down field service reports or assets in transit. Find out how we turned that around with our computerized maintenance management system (CMMS), learning about the development and implementation of a new process, and the evaluation and value of the new data once that process was in place.

AAMI Interoperability Experience

3:30 p.m.–4:30 p.m.—Buliding Security into the Life Cycle of Medical Devices, Inhel Rekik, MS, MedStar Georgetown University Hospital; Priyanka Upendra, MSE, CCMS, SSLP, CHTM, Intermountain Healthcare

How can you build security into the life cycle of a medical device at a health system? Also, how do you maintain security while building a dedicated medical device security program? Healthcare technology management (HTM) experts who have moved to Shared Clinical Services Compliance and Information Security (IS) from Intermountain Healthcare and MedStar Health will describe their experiences. They will discuss applying the NIST Cybersecurity Framework across the life cycle, detail aspects of procurement, acquisition, operation and maintenance, service contracts, and disposition. And they will share valuable tools, methodologies, and reports.

Spotlight Theater—Express Learning

4:00 p.m.– 4:45 p.m.Moving from a Legacy Database to Life Cycle Management: a Roadmap for a Success, Paul Frisch, Ph.D., Memorial Sloan Kettering Cancer Center; Maryam Mehryar, MS, Memorial Sloan Kettering Cancer Center

The value of enterprise-wide asset life cycle management is well acknowledged among healthcare technology management (HTM) professionals. The challenge, however, is how to move from a legacy system, with all historical data and well-established processes and workflow, into a completely new system. Managing such a project can be daunting, but its success is crucial to a healthcare delivery organization and underscores the key role that HTM professionals can play. We will describe our experience managing this project for Memorial Sloan Kettering Cancer Center, share the lessons learned, and outline the essential planning steps that should not be overlooked.

Concurrent Education Sessions—2:00 p.m.–3:00 p.m.

Technical Resume Writing and Interviewing TechniquesJenifer Brown, Health Tech Talent Management, LLC (HTTM)
Room 203

Come to this step-by-step workshop on presenting and selling yourself for career advancement. From your initial “calling card”—your resume— making it precise and attractive in this technical industry, to your “presentation” during the final interview. This seminar also covers comprehensive “how to” instruction on not just tackling those tough interview questions, but on how to close the deal at the negotiation table to obtain that position. Jenifer's 27 years of experience in the industry will give you the tools you need for that next interview.
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